Refund & Cancellation Policy

1. Scope of This Policy

This policy applies to services provided by Meritorious CodeCrafters, which may include:

• Software development
• Website development
• Mobile application development
• AI development and AI solutions
• UI/UX design
• Cloud and technology solutions
• Consulting services
• Maintenance and support services
• Other customized technology services

Specific commercial terms agreed upon in a proposal, quotation, statement of work, service agreement, or contract may supersede the general provisions of this policy.

2. Project-Based Services

For custom or project-based services, work may begin after receiving an advance payment or other agreed payment.

Once work has commenced, the amount paid may be non-refundable to the extent that it has been allocated toward:

• Project planning
• Research and analysis
• Design
• Development
• Testing
• Project management
• Third-party services
• Infrastructure or software costs
• Other work already completed or committed

Any applicable refund will be determined based on the work completed and the specific terms agreed upon for the project.

3. Cancellation by the Client

Clients may request cancellation of a project or service by contacting us in writing.

Cancellation requests should be submitted as early as possible.

If a cancellation request is made before work begins, any refund will be considered according to the applicable proposal, agreement, payment terms, and costs already incurred.

If work has already started, refunds may be reduced or unavailable for amounts associated with work already completed or expenses already incurred.

4. Monthly or Recurring Services

For recurring or monthly services, cancellation requests should be submitted in accordance with the notice period specified in the applicable service agreement.

Payments for a service period that has already started may generally not be refundable once the service has been delivered or work has commenced for that period.

Any unused services, credits, or prepaid amounts will be handled according to the applicable agreement.

5. Refund Eligibility

A refund may be considered in circumstances where:

• A refund is expressly permitted under the applicable service agreement.
• Meritorious CodeCrafters is unable to commence an agreed project due to circumstances within our control.
• A duplicate payment or billing error has occurred.
• A refund is otherwise required under applicable law.

Refund requests are reviewed on a case-by-case basis where the contractual terms do not already determine the outcome.

6. Non-Refundable Services and Costs

Unless otherwise agreed in writing, payments may be non-refundable for work or expenses that have already been completed, delivered, purchased, allocated, or incurred.

This may include:

• Completed development work
• Completed design work
• Consultation or strategy sessions
• Research and analysis
• Third-party software or service charges
• Domain or hosting-related costs
• Purchased licenses
• Infrastructure costs
• Custom development already delivered
• Services already provided

7. Client Delays and Non-Responsiveness

Project timelines may be affected if the client does not provide required information, content, approvals, access credentials, feedback, or other materials within the agreed timeframe.

Delays caused by the client do not automatically create a right to a refund.

Where applicable, additional costs or revised timelines may be discussed with the client.

8. Service Suspension or Termination

Meritorious CodeCrafters reserves the right to suspend or terminate services where permitted under the applicable agreement, including circumstances such as:

• Non-payment
• Breach of contractual terms
• Misuse of services
• Fraudulent activity
• Illegal activity
• Abuse of our team or systems
• Security concerns

Any refund or outstanding payment obligations following termination will be handled according to the applicable agreement and applicable law.

9. Refund Processing

Where a refund has been approved, the refund will generally be processed using the original payment method where reasonably possible.

Processing times may vary depending on the payment provider, bank, financial institution, or payment method used.

Third-party transaction fees or charges may be deducted where permitted and applicable.

10. How to Request a Refund or Cancellation

To request a cancellation or refund, please contact us with:

• Your name or company name
• Relevant project or service details
• Payment or invoice reference, if available
• Reason for the request
• Any supporting information

Requests can be submitted to:

Email: business@meritorious.global

Phone: +91 95108 35629

We will review the request and communicate the applicable decision or next steps.

11. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time. Changes will be published on this page with an updated effective date above.

The version applicable to a particular service or project may also be determined by the agreement in effect when the service was purchased.

12. Contact Us

For questions regarding cancellations, refunds, payments, or this policy, please contact:

Company Name: Meritorious CodeCrafters Private Limited

Address: D 412, Vrundavan Trade Centre (VTC), Nr Reliance Cross Road, Kudasan - 382421, Gandhinagar, Gujarat, India.

Phone: +91 95108 35629

Email: business@meritorious.global